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COVID-19 FAQs

Due to the increased spread of COVID-19 worldwide we have put in place a number of measures to protect individuals visiting the Resort and also ensure guests have a safe and enjoyable stay.

We are currently taking general bookings from 1 August 2020, although this will be reviewed regularly should circumstances change.

The Lost Camel Hotel is open for limited bookings for local residents and other guests who meet the mandated travel requirements and adhere to COVID-19 guidelines regarding health and safety. For guests travelling from outside the area prior to 17 July  a mandatory 14 day self-isolation period will apply

All Commonwealth and Northern Territory Government regulations and advice must be followed during this time, in particular all relevant Biosecurity determinations. Guests that are arriving from outside the Yulara designated area will generally have to satisfy the following requirements before they can enter and stay:

 

  • In the 14 days immediately before arrival they have not been outside Australia:
    •  have not been exposed to COVID-19 and have not had any of the signs or symptoms of COVID-19,
    • throughout the 14 days before entering they have been isolated from the general public.

 

Please note that strict measures are in place throughout the Resort regarding social distancing.  Food and beverage outlets are open in a restricted capacity for takeaways only. Only The Lost Camel Hotel remains open for limited bookings which must be made directly with the Voyages Travel Centre.

 

Am I able to cancel my booking?

In most instances our standard cancellation policy will apply, however should you be travelling before the 31st July 2020 we have increased the flexibility of our cancellation policy and you are able to re-book your Voyages Accommodation and Tours to a later date (before 31st December 2021) at no additional cost. Existing rates will be honoured on all Voyages Accommodation and Touring. Should you wish to amend your booking please Click Here or if you would like to speak to our Travel Centre directly please call 1300 134 044.

 

 

 

Can I change the date of my booking?

Click Here to complete a change of date request.

What precautions is Voyages taking at Ayers Rock Resort to address the spread of COVID-19?

We have employed numerous precautions, including:
  • Heightened frequency of cleaning and sanitising public spaces and accommodation rooms with hospital grade disinfectant
  • Creation of a team trained to Hazmat level PPE to disinfect at-risk areas of the Resort
  • Set up of isolation/quarantine areas on site should they be required
  • Enhanced communications with Voyages’ staff and local business partners to ensure consistent protocols and risk mitigation
  • Using up to date information on status and control measures from Government Health agencies to continually adjust and improve our operating protocols in line with recommendations

Is coming to Ayers Rock Resort dangerous to the local Indigenous community and what precautions are being taken to prevent the spread of COVID-19 to Mutitjulu?

Mutitjulu community is located within the National Park in a restricted area approximately 30kms away from the Resort. Voyages are communicating with both Uluru-Kata Tjuta National Park and Mutitjulu management on a regular basis to ensure that all necessary precautions are being taken to reduce the risk of community members coming into contact with the virus.

Is there additional screening at Ayers Rock Airport?

There will be additional health screening measures for guests arriving into Ayers Rock Airport. For the wellbeing of all guests, any passenger suspected of having the virus will subject to assessment by NT health in an isolated facility within the airport.

Do I need to self-isolate at Ayers Rock Resort?

Guidelines released by the Australian Department of Health indicate that anyone arriving into Australia from a foreign country must self-isolate for 14 days. Additionally, anyone who believes they may have been in close contact with a confirmed case of COVID-19 will also need to self-isolate for 14 days. Up-to-date isolation guidance can be found on:

https://www.health.gov.au/resources/publications/coronavirus-covid-19-isolation-guidance

New Health and Safety Policies And Practices at the Resort

The health and wellbeing of our staff and guests is of the utmost importance. Therefore, upon reopening we will implement an enhanced standard of safety along with hygiene measures to meet a new level of expectation. In conjunction with industry leading health and safety partners and our preferred chemical & PPE suppliers we will employ a range of best practice measures for the effective management of COVID-19 across all areas of our business.

New measures include:

  • Enhanced cleaning protocols including the daily use of hospital grade cleaning materials and regular deep cleaning of guest rooms and public areas
  • Comprehensive safety and hygiene training for all staff including mandatory infection control training for COVID-19, which will be rigorously audited
  • New guest contact measures in all outlets including social distancing protocols, availability of hand sanitiser & masks and contactless payments solutions where possible
  • Enhanced food and safety standards including established new COVID-19 protocols with all employees to wear masks and gloves in the kitchen
  • In addition, we will be working with our transport and touring partners to ensure best practice protocols are implemented with a Voyages staff member available for all departures to provide support and service as required.

While we believe these measures highlighted will ensure Ayers Rock Resort is an industry leader in the management of COVID-19 we would encourage you to visit our dedicated website page with further detailed information of actions and protocols being introduced to ensure the safety of all guests and staff.

Airport Health and Safety Policies And Practices

Airport transfers will continue to be provided to all guests arriving on commercial flights with staggered seat distancing, contactless sanitiser available and enhanced cleaning protocols introduced on all AAT Kings vehicles.

Terminal Announcements
QFG will provide regular announcements regarding social distancing guidelines. This will be part of the regular boarding calls as well.

Gate Seating Changes
This will be done in accordance with Government requirements. Measures incude adjusted seating plan, markings 'do not use' etc. This will be in place to corrospond with the first flight arrival.

Gate Announcements
As per boarding announcement by Qantas representative.

Hygiene Kits (PPE)
Passengers collect kit from near boarding pass readers. QFG will fund kits but airport to support with proximate storage area for boxes.

Enhanced Cleans
Increased cleaning and wipe down of all traffic areas

Hand Sanitiser Stations
In addition to other locations, sanitiser will be provided at each boarding gate.

Signage
Use existing Airport Authority signage where required but supplement with QFG signs as required. Additional signage in general passenger areas by airport.

Social Distancing -Terminal Floor Markings
This will be done in accordance with Government requirements. Will be required in check-in, boarding gates and baggage reclaim.

Baggage Collection
Where possible (i.e.. belt available) bags to be spaced to meet social distancing requirements. Floor distancing markings will be in place.

 

Available Accommodation at Ayers Rock Resort

Sails in the Desert, The Lost Camel & Emu Walk Apartments will all open on 1 August and will provide a range of accommodation options to suit differing styles and budgets.

At this stage Desert Gardens Hotel and the Outback Pioneer Hotel & Lodge remain closed with bookings currently not accepted. Further information regarding the reopening of these hotels will be advised in due course

Ayers Rock Campground will be open from June 19th for Northern Territory intrastate travellers. Beginning 15 July, the campground will open for regular guests (or as soon as the Northern Territory borders open).

Available Dining Options at Ayers Rock Resort

Ilkari Restaurant located within Sails in the Desert will open daily for breakfast & dinner. An à la carte menu will replace the traditional buffet for both breakfast and dinner. The à la carte breakfast can continue to be pre-booked at your contracted buffet rate.

Walpa Bar also located within Sails in the Desert will open for dinner with a limited à l carte menu.

Within the Town Square Gecko’s Café will open open daily for lunch and early dinner and will offer dine in or take away. The Kulata Academy Café will also open daily for a light breakfast and lunch.

In room dining across all three properties will be available 24/7.

Please visit the Ayers Rock Resort website for additional details regarding opening hours for each outlet and information on resort shopping and services.

Available Tours and Guest Activities

We are pleased to advise that all evening Field of Light tours, Sounds of Silence will reopen and be fully operational from 1 August to 15 October and are available to pre-book at contracted rates. Tali Wiru will be reopen from 15th August. Campground will be open from 19 June for NT intrastate travelers and for everyone from 15 July.

Desert Awakenings (and Outback Sky Journeys) will initially not run and further information will be advised in due course.

A limited Free Guest Activity program has been developed and is available to access via the website. Information will also be provided to guests upon check in.

An extensive selection of tours to explore the National Park will be available by our touring partners and we recommend that you contact them directly for further information.

Travel Options and Cancellation Policies

To assist you in stimulating demand to explore Uluru we are pleased to release a range of special offers for stays of 2, 3 and 4+ nights with discounts of up to 50%.

These rates are available to book now for travel from 1 August 2020 via your preferred direct connectivity option.

Sails in the Desert Refurbishment

The resort shutdown as a result of COVID-19 has provided us with a unique opportunity to fast track the rooms refurbishment program at Sails in the Desert. We are therefore delighted to advise that all guests staying at Sails in the Desert from 1 August will be accommodated in a refurbished room.

The project is close to completion with works on the final block of rooms well underway and will be completed by the end of September 2020. Based on the scope of work we expect minimal impact to guests during this time.

Booking Change of Date Request

 

Please provide your current booking information below.

 

Wish List

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Foreign currency conversions are given as guidance only and are non-binding. All reservations, regardless of their origin, are payable in AUD.

Create your own itinerary using the My Itinerary planner. Start by browsing and adding experiences to your itinerary to help you plan your days. Then select accommodation that best suits your style and budget before finalising your perfect Uluru escape. You can easily save your itinerary and come back to it at a later date.

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1 Day Hop On Hop Off Pass

This 1-day Hop On Hop Off pass gives you the freedom to explore Uluru at your own pace for one day. From sunrise to sunset, hop on and hop off as much as you like throughout the day. Additionally, this pass also entitles you to one bonus transfer to and from Kata Tjuta within the same day. Download timetable and map

15min Uluru and Resort Postcard Flight (daytime)

Limited on time? Take to the skies on a 15 minute scenic helicopter flight that takes you past Ayers Rock Resort and onto breathtaking views of the desert landscape and the majestic Uluru, as well as Kata Tjuta in the distance. Enjoy this tour anytime throughout the day, excluding sunrise and sunset. Tour duration is approx. 1 hour

15min Rock Blast (Daytime)

Launch off on a rock blasting adventure and take in the sights of Ayers Rock Resort and surrounding desert landscape as you make your way towards Uluru. Enjoy a panoramic view of the breathtaking scenery unique to the Red Centre.  Tour duration approx. 1 hour
Explore 84 other great experiences that you could add to your itinerary...
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Longitude 131°

Located adjacent to Ayers Rock Resort, Longitude 131° offers an exclusive experience of the Australian Outback, rich in cultural heritage and history.

Emu Walk Apartments

Ayers Rock Resort's 4 star self-contained apartments: Only 20km from Uluru, the newly renovated 1 and 2 bedroom apartments are sheltered behind gardens of native trees. Lowest Price Guarantee.

Emu Walk Apartments

Ayers Rock Resort's 4 star self-contained apartments: Only 20km from Uluru, the newly renovated 1 and 2 bedroom apartments are sheltered behind gardens of native trees. Lowest Price Guarantee.
Explore 8 other great accommodation options that you could add to your itinerary...
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Ecology & Museum Tour

Wintjiri museum provides an educational display highlighting local history, Aboriginal culture, geology, flora and fauna. On this interpretative tour of the museum your Aboriginal guide will introduce you to the region's unique ecology and classes of mammals and fauna types not found anywhere else in the world.  Gain insights into the Anangu land conservation and management practices as well as a brief historical overview; starting 30,000 years ago with the Aboriginal habitation to the early European explorers, and the development of tourism at Uluru. Tour duration: approx. 45 minutes. Days and times: daily, 3pm Location: Wintjiri Arts & Museum

Bush Yarn

Welcome to the Circle of Sand, the Indigenous heart of Ayers Rock Resort. You'll become captivated by the yarns told by an Indigenous storyteller of Aboriginal history, culture and traditional techniques used on the land. Dependant on the season, learn about traditional bushtucker or an Indigenous man’s “survival kit” including weapons such as katjii (hunting spears), tjutinpa (clubs), kali (boomerangs) and miru (spear thrower). Tour duration: approx 30 minutes. Days and times: daily, 10am, 10:30am, 11am, 11:30am Location: Town Square Lawn Area

Guided Garden Walk

Desert Gardens Hotel is famous for it's magnificent gardens full of local flora. Meet your Indigenous guide at the hotel's reception for a guided tour of these authentic native gardens and an introduction to the many different plants which Anangu relied on for food and medicinal purposes. Tour duration approx. 1 hour.
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3 Day Uluru Outback Adventure Itinerary

Discover adventure in the Australian outback over 2 adventure-packed nights. Witness an amazing sunrise over Uluru. Get an adrenaline rush on a Harley Davidson ride. Enjoy dinner under the stars at the award-winning Sounds of Silence and various guest activities. Tours in this itinerary requires a moderate level of fitness.

3 Day Uluru Budget Itinerary

Explore Australia's Red Centre on a budget in 2 packed nights. Experience the magic of Uluru. Enjoy a dinner under the stars at the award-winning Sounds of Silence, walk through the Field of Light and discover various guest activities that will provide you with unforgettable memories. This itinerary is designed for those wanting a budget adventure.

3 Day Family Itinerary

Discover the spiritual heart of Australia with this 2 night Uluru family itinerary including Astro Tour, Uluru and Kata Tjuta sunrise tour, Dot painting and various guest activities. The tours in this suggested Uluru Family itinerary are suited to families with children 5 years and over.
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Ayers Rock Resort is currently closed due to the impact of COVID-19 and related Northern Territory border and remote community closures.  We are currently taking general bookings from 1 August 2020, although this will be reviewed regularly should circumstances change. The Lost Camel Hotel is open for limited bookings for local residents and other guests who meet the mandated travel requirements and adhere to COVID-19 guidelines regarding health and safety. For guests travelling from outside the area prior to 17 July a mandatory 14 day self-isolation period will apply. Please refer to our FAQ page for further information.